A Conundrum called “Business requirement Document” alias “BRD” by Dr. Chandrika Kambam. @ckambam

#Healthcare IT, #Gap in Healthcare IT, #failed IT projects, #Cost of failed IT projects

Over the last couple of years, I had an opportunity to work closely with information technology (IT) team on various initiatives that we undertook to improve and support our business processes. I was the bridge between the team that executed the services on the ground and the technology team that put these systems in place. What I have observed is that very few systems meet 100% customer expectations in one go. There are always reiterations, innumerable versions of the systems that are released, before it meets even 90% of the end user needs.
  
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